Service Scheduler Abandonment

Discover the insights from Orbee's in-depth analysis of an industry-leading online service scheduler across 62 dealership websites. This white paper explores the critical issue of service scheduler abandonment and provides actionable recommendations to reduce drop-off rates and enhance appointment conversions. Learn about the common points where customers abandon the scheduling process, the potential profit loss from these abandonments, and strategic steps to improve the customer experience, leveraging both journey data and Customer Data Platforms (CDPs).

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Key Takeaways:

• Detailed Abandonment Analysis: Understand where and why customers abandon the service scheduler process and how it impacts dealership profits.
• Identified Problems and Solutions: Explore the challenges of standardized reporting and data transparency, and discover recommended actions to address these issues.
• Actionable Recommendations: Gain insights on requesting journey data, gathering customer information, consulting with vendors, and integrating with CDPs to enhance the online scheduling experience.

Download the white paper to start taking action on the shoppers that abandon your website's service scheduler!