TAMPA, FL - STELLA Automotive AI, provider of high-end conversational AI technology, announced an adapter integration with Orbee, a leading provider of customer experience middleware for automotive dealerships. Together, STELLA and Orbee have developed the world’s first-ever Context Aware Receptionist for automotive dealerships.
The integration of the STELLA conversational AI platform and the Orbee data-rich Customer Data Platform (CDP) provides STELLA with customer history and buying signals necessary for her to completely tailor each call experience based on each unique caller. With Orbee, STELLA is now able to identify callers, their customer history, and their recent marketing engagements as soon as a call is answered. The customer receives a completely tailored experience designed to save them time while also recognizing their unique relationship with the dealership. Dealerships can turn over their inbound calls to STELLA with complete confidence that callers will be greeted by name and with an understanding of their relationship with the dealer and their needs.
Josselyn Boudett, Founder and CEO of STELLA Automotive AI, says “With this integration, STELLA becomes the smartest receptionist in automotive. She will understand the customer’s buying history and marketing interests and be able to utilize that immediately over the phone, providing a uniquely personalized experience foreach caller.”
Co-Founder and CEO of Orbee, Atul Patel, says “This is a ground-breaking accomplishment that demonstrates the possibilities with a CDP and other centralized databases with modernized APIs. These two technologies enable dealerships to truly deliver world-class customer experiences. STELLA will recognize customers and treat them with the care they deserve on each call.”
For more information about how the STELLA and Orbee’s digital voice assistant can empower your new or used car dealership, please contact us at www.stellaautomotive.com or 727-955-3550 or visit www.orbee.com/integrations/stellaautomotive.
About STELLA Automotive AI
STELLA Automotive AI helps dealers with a major pain point which is answering telephones and engaging with customers. STELLA is trained to deliver exceptional customer experiences through consistent branding, flawless dialogs, and the delivery and collection of essential data. With STELLA dealers free up staff to focus on sales and in-dealership service while STELLA handles all digital channels: inbound calls, answers questions, finds and books appointments and takes messages. For more information, visit our website, like us on Facebook, LinkedIn, Twitter, YouTube or Instagram.
Orbee provides analytics, data, and automation middleware solutions to the automotive industry. Franchise and independent dealers and large dealership groups utilize the Orbee’s platform to measure marketing investments with campaign analytics, understand shopper behaviors with its customer journeys, manage and control their first and third-party data with tag management, reach buyers everywhere with omnichannel marketing, leverage 1:1 engagement with personalized messaging, comply with safeguard data laws with regulatory compliance and enable their tech teams with powerful APIs and SDKs. The company partners with dealer-centric media agencies, service providers, and OEM programs to expand the reach of its powerful technologies. To learn more about Orbee’s powerful marketing technology, please visit orbee.com and follow Orbee on LinkedIn. Connect with Orbee in person by visiting us at upcoming events.
Director of Marketing at Orbee
Vice President of Marketing at Stella Automotive AI