Thought Leadership Summit CX Auto 2022

Now in its 18th year, the CXAUTO Summit Series hosted by Thought Leadership Summits is a gathering not to be missed where automotive executives meet, get inspired, and harness powerful CX strategies for 2022 and beyond. With more than 300 delegates over the three days, the summit series pushes boundaries to cover the most crucial topics of the global automotive industry and offers a chance to exchange business insights and personal examples with true peers.


Utilizing Analytics & AI to Move from Reactive to Predictive

Taking advantage of new regulations to safely control and maintain privacy of customer data.

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Buy, Finance and Drive On

Byrider is America’s largest buy here pay here dealership network and has sold more than 1.2 million cars at more than 150 locations across the country. In this session Lewis Scott (Byrider) along with Atul Patel (Orbee) will detail how Byrider has successfully leveraged the Complete Shopper Journey for an end-to-end experience for both customer and salesperson. By utilizing rich analytics, customer data platform, and a data management platform Byrider has been able to enable actionable insights to drive a great customer experience while also increasing sales.

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