Orbee, Inc. and our affiliated companies ("we", "us", "our", or "Orbee") provides this
Privacy Policy to inform you of our policies and procedures regarding the collection, use
and disclosure of personal information we receive from users of our services. This Privacy
Policy applies to all information that has been provided to us through our websites
(collectively, our "Sites") or in the process of providing services (our "Services") to our
customers and visitors.
This Privacy Policy may be updated from time to time. The most updated version of the
Privacy Policy is available at [domain]/agreements.
We will notify you of any material changes by posting the new Privacy Policy wherever it
may appear on our Sites, and give you notice that the Privacy Policy has been updated.
You should consult this policy regularly for any changes, and it is your responsibility to
become aware of and understand them.
For the purposes of this policy, the terms "using" and "processing" information include
using cookies on a computer, subjecting the information to statistical or other analysis
and using or handling information in any way, including, but not limited to collecting,
storing, evaluating, modifying, deleting, using, combining, disclosing and transferring
information within our organization or among our affiliates within the United States or
internationally.
Notice to California Residents
Our use of your information is subject to the Orbee "Privacy Notice for California
Residents". If you are a California resident, please refer to that document for information
on how we collect and use your personal information, and your rights under California law.
Information, Collection, and Its Use
We collect information to provide and improve our Sites, our features, to administer
accounts, and to provide our Services. This information can be personally identifiable,
non-identifying, and include information relating to your device and activity, or of your
own customers and their respective personal information. Please see the "What Kinds of
Information We Collect" for more details on what we collect.
We collect this information when you use the Services. For example, we collect information
before you start using our Services, including for account registration, to create, share,
or request feedback, or message and communicate with us.
Depending on your privacy settings, we collect information about your computer and other
devices you use to take part in the Services. We may associate device data to provide
consistent Services, and to provide a secure environment for users. This can include
collecting your device identifiers, location data, and IP address to verify registered
users.
We collect information when you visit or use third-party websites that are associated with,
or linked to our Sites and Services.
Depending on your permissions and third-party privacy policies, we may also receive
information about you and your activities from our third-party partners, such as
information a partner collects as part of jointly-offered services.
This Privacy Policy does not apply to collection or practices of third-parties that we do
not own or control, including third-party providers used in connection with the Services.
While we attempt to only work with third-parties that share our policies, we cannot take
responsibility for the policies or practices of third-parties. If we work with any
third-parties with data and information policies that are different than our own, we will
notify you before those policies affect you. Regardless, we strongly encourage you to
review third-party privacy policies before using their services or sharing your personal
information.
What Kinds of Information Do We Collect?
Personally Identifiable Information
In the course of using the Services, we may ask you to provide us with, or grant us access
to, or permission to obtain, certain personally identifiable information that can be used
to contact or identify you or your customers. Personally identifiable information may
include, but is not limited to, legal names, email addresses, mobile phone numbers,
sex/gender, dates of birth, and billing or shipping address information (your "Personal
Information").
We collect Personal Information in connection with your registration to form an account,
and to participate in certain Services.
We may also use your Personal Information to contact you with newsletters, updates,
marketing or promotional materials and other information that may be of interest to you. If
at any time you decide you no longer wish to receive such communications from us, please
unsubscribe from further messages from any "Unsubscribe" function we provide, update your
Account's "Notifications" settings, or write to us at
privacy@orbee.com.
We may also collect Personal Information about you, such as your name, email address and
mobile number when you provide feedback on the Services.
If we collect Personal Information to provide a specific Service, we will only use that
information to provide the Service, and will not share that information with any
third-party, including our third-party providers, except as necessary to provide the
Service or as you have agreed.
If you provide us with Personal Information about your customers, such as to provide
Services for your customers, we will only use this information for the specific reasons they
provided the information, and solely for the purposes of the Services.
We use Personal Information (in some cases, in conjunction with Non-Identifying Information
defined below) to provide the Services, send information about the Sites or Services, and to
respond to and administer inquiries and requests.
Non-Identifying Information
We may also collect other information as part of registration for, and use of, certain
Services, such as your ZIP or postal code, geographical data, birth month or day (but not
both), and individual preferences ("Non-Identifying Information").
Certain Non-Identifying Information would be considered a part of Personal Information if it
were combined with other identifiers (for example, by combining a ZIP or postal code with a
street address) in a way that enables a person to be identified. Those same pieces of
information are considered Non-Identifying Information when they are taken alone or combined
only with other non-identifying information, such as your viewing preferences.
We may use Non-Identifying Information for any lawful purpose, including by aggregating
Non-Identifying Information from multiple users to provide better or more personalized user
experiences, to improve the quality and value of the Services, and to analyze and
understand how our Services are used.
Log Data
When you visit the Site, regardless of whether you are a registered user or a
non-registered visitor, our servers automatically record information that your browser sends
about your visit ("Log Data"). Log Data may include information such as your computer's or
device's Internet Protocol ("IP") address, browser type, or the webpage you were visiting
before you came to a Site, pages of our Sites that you visit, the time spent on those pages,
information you search for on our Sites, access times and dates, and other statistics. We use
this information to monitor and analyze use of our Sites and their technical administration,
to increase Service functionality and user-friendliness, and to better tailor it to
visitors' needs. For example, some of this information is collected so that when you visit
our Sites, we will recognize you and serve information appropriate to your interests. We also
use this information to verify that visitors meet the criteria required to process their
requests. Log Data may be treated as Personal Information, but we may aggregate, analyze and
evaluate such information for the same purposes as for Non-Identifying Information.
Cookies
Like many website operators, we may use "cookies" to collect information. A cookie is a
small data file that we transfer to your device's hard disk for record-keeping purposes. We
will use cookies for two purposes. First, we may utilize persistent cookies to save your
registration ID and login password for future logins to the Sites. Second, we may utilize
session ID cookies to enable certain features of the Services, to better understand how you
interact with our Sites, or Services and to monitor aggregate usage by users and web traffic
routing. Unlike persistent cookies, session cookies are deleted from your computer or device
when you log off from your Account and then close your browser. You can instruct your
browser, by changing its options, to stop accepting cookies or to prompt you before
accepting a cookie from the websites you visit. If you do not accept cookies, however, you
may not be able to use all portions of the Site or certain functionalities of our Services.
Notice About Identity Theft & Phishing
Identity theft and the practice known as "phishing" are of great concern to us.
Safeguarding information to help protect you from identity theft is a top priority. We do
not and will not, at any time, request or provide your Personal Information, including credit
card information, login passwords, or identification numbers, such as your driver's license
number or Social Security number, in any communication.
For more information about phishing, visit the Federal Trade Commission's website here:
https://www.consumer.ftc.gov/articles/0003-phishing.
CalOPPA Disclosure & Tracking
We do not currently respond to web browser "Do Not Track" settings that allow you to
opt-out of information collection.
Who Do We Share Your Information With?
The following list describes with whom we may share your information, including your
Personal Information, and for what purposes. You may opt-out of any information disclosure by
contacting us at privacy@orbee.com. If you choose to
opt-out of any disclosure of your information, however, you may not be able to use all
portions of the Site or certain functionalities of our Services.
Registered Users
When you register to join our Services, you must submit Personal Information to create an
account. You can choose what other Personal Information you provide in connection with our
Services that may be shared with other users. Providing this information is voluntary and you
should only share as much as you would like to share with others.
Trusted Partners
We may share generic, aggregated information that does not include Personal Information and
we may otherwise disclose Non-Identifying Information and Log Data with our trusted business
partners, affiliates, or advertisers for industry analysis, demographic profiling and other
similar commercial purposes. Any aggregated information shared in these contexts will not
contain your Personal Information. We will only share your Personal Information with our
business partners for specific purposes, and only after receiving your prior consent to whom
and for what purposes the information is shared.
Third-Party Providers & Subcontractors
We engage and utilize third-party service providers, and other third-party companies and
individuals to facilitate our Services, to provide certain Services on our behalf, such as
payment processing services, maintenance services, and to assist us in analyzing how our
Services are being used. These third-parties have access to your Personal Information only to
perform these tasks on our behalf and are obligated not to disclose or use it for any other
purpose.
Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce
and comply with the law. We may access, read, preserve, or disclose any information about
you to government or law enforcement officials or private third-parties as we, in our sole
reasonable discretion, believe is necessary or appropriate to (a) respond to, or satisfy,
applicable law, regulations, claims, court orders, and legal process (including but not
limited to subpoenas); (b) follow and enforce our terms of Service, including this Privacy
Policy, or to investigate any suspected violations; (c) detect, prevent, or address fraud,
security, or technical issues; (d) to protect the property, rights, or safety of the public,
us, our users, or any third-party; or (e) to prevent or stop activity we may consider to be,
or to pose a risk of being, any illegal, unethical or legally actionable activity.
Parties to Business Transfers
We may sell, transfer or otherwise share some or all of its assets, including your Personal
Information, in connection with a merger, acquisition, reorganization or sale of assets, or
in the event of bankruptcy, to third-parties.
No Other Uses
Except as expressly set out in this Privacy Policy, we will not share, sell, trade, or rent
any of your Personal Information to any third-party for any purpose.
How to Change or Delete Your Information
We will retain your information for as long as you have an account, or as needed to provide
a Service. All users may review, update, correct or delete their Personal Information.
If you would like us to terminate your account, to stop using your information, or otherwise
makes changes to, or delete your information in our systems, please contact us at
privacy@orbee.com, or use the functionalities we
provide through our Sites to do so. We will use commercially reasonable efforts to honor
your request as soon as possible.
However, we reserve the right to retain an archived copy, which is not accessible to
third-parties, of your records and information as required by law, to maintain accurate
business records, resolve disputes, or enforce our agreement with you.
How We Secure Your Information
We are very concerned with safeguarding your information. However, we are not in the
business of providing information security, and cannot guarantee perfect security over your
information. We do however employ commercially reasonable data collection, storage,
processing practices, and security measures, such as using SSL encryption on some but not
all systems to protect against unauthorized access, use, loss, alteration or destruction of
your Personal Information.
We will make any legally required disclosures of any breach of the security,
confidentiality, or integrity of your unencrypted electronically stored "personal data" (as
defined in applicable state statutes on security breach notification) to you via email or
conspicuous posting on our Sites as soon as commercially practicable, and without
unreasonable delay, so long as those disclosures are consistent with (a) the legitimate
needs of law enforcement; or (b) any measures necessary to determine the scope of the breach
and restore the reasonable integrity of the data system.
Do not provide us with your information if you are concerned with its disclosure or its
security, or any of our policies described in this Privacy Policy.
Notice to California Residents
If you are a resident of the State of California, U.S.A., your Personal Information is
subject to the California Consumer Privacy Act (the "CCPA").
Our use of your information is fully intended to fully comply with the CCPA. Please consult
our Orbee "Privacy Notice for California Residents" (the "CCPA Notice") for more information
on additional rights and protections you have under the CCPA regarding your Personal
Information.
If there is any conflict between the terms of this Privacy Policy and the CCPA Notice, the
terms of the CCPA Notice will take precedence at all times.
Notice Regarding International Transfer of Information
Your information may be transferred to and maintained on computers and systems located
outside of your state, province, country or other governmental jurisdiction where the
privacy laws may not be as protective as those in your jurisdiction.
If you are located outside the United States and choose to provide information to us, you
agree that your Personal Information will be transferred to the United States and processed
there. Your consent to this Privacy Policy followed by your submission of such information
represents your agreement to that transfer.
Links to Other Sites
Our Services may provide links to other websites. If you click on another third-party link,
you will be directed to that third-party's website. The fact that we link to a third-party
website is not an endorsement, authorization or representation of our affiliation with that
third-party, nor is it an endorsement of their privacy or information security policies or
practices. We do not exercise control over third-party websites. These other websites may
place their own cookies or other files on your computer, collect data, or solicit personal
information from you. Other sites follow different rules regarding the use or disclosure of
the personal information you submit to them. We encourage you to read the privacy policies or
statements of the other websites you visit.
Our Policy Towards Children
Protecting the privacy of children is especially important to us, and we strictly comply
with the FTC's Children's Online Privacy Protection Rule ("COPPA"). Our Services are not
directed to, or meant for persons under the age of 13. We do not knowingly collect or
solicit personally identifiable information from children under 13, or allow them register
accounts. If we become aware that a child under 13 has provided us with Personal Information,
or any user has provided information of or about any person under the age of 13, we will
delete such information from our systems. Do not submit any Personal Information to us if you
are under the age of 13, or any information of, or about, persons under the age of 13.
If you are a parent or guardian and you become aware that your child has provided us with
Personal Information without your consent, you should contact us immediately at
privacy@orbee.com, or use the contact functionality
we provide through your account or on the Site to request we delete your child's
information.
Contact Us
If you have any questions regarding this Privacy Policy, or our practice and procedures
about your information, please contact us at
(855) 949-2049 or
privacy@orbee.com, or use the contact links and
functionalities we provide through your account or on our Sites.
This Orbee Privacy Notice for California Residents (this "Notice") applies to Orbee, Inc.,
and our affiliated companies ("we", "us", "our", or "Orbee").
If you are resident of California, our collection, handling, and processing of your personal
information is subject to the California Consumer Privacy Act (or, "CCPA") in addition to
other federal and state privacy laws. Our use of your information is fully intended to fully
comply with the CCPA.
This Notice describes our privacy practices regarding the collection, use, disclosure, and
sale of personal information of California residents, and what your rights are as consumer
regarding your personal information.
This Notice applies to all personal information that you provide directly to us, or which
our business partners may have collected about you and shared with us as their service
provider.
This Notice does not apply to independently operated websites, applications, or services of
third-parties, or their own practices.
We will update this Notice from time to time if there is a change in applicable law, or if
there is a change to the way we treat your personal information.
We will notify you of any material changes to our policies by posting the updated Notice
wherever it may appear on our websites, and give you notice that the Notice has been
updated. At that time, we will change the date of this Notice and provide other required
information.
Our contact information is included at the end of this Notice.
Capitalized terms which are not defined in this Notice have the same meanings in Privacy
Policy, or the CCPA. If there is any conflict between the provisions of this Notice and those
of our Privacy Policy, the terms of this Notice will control.
What Is Personal Information?
For the purposes of this Notice, "personal information" means any information that
identifies, relates to, describes, is capable of being associated with, or could reasonably
be linked, directly or indirectly, with you as a person or your household.
Examples of personal information include your real name, nicknames or aliases, email
addresses, Social Security number, driver's license number, or other similar identifiers.
Personal information can also include commercial information about products you have
purchased or are considering purchasing, and your browsing history and activity on websites
on the Internet.
Personal information does not include publicly available information from government records,
or information which about yourself or your household which is covered and regulated under
other existing laws, such as personal information collected, processed, sold, or disclosed
under the Gramm-Leach-Bliley Act, Fair Credit Reporting Act, Driver's Privacy Protection
Act of 1994, or the California Financial Information Privacy Act.
Personal information does not include information about a consumer which has been
de-identified or aggregated so that it cannot be associated or linked, whether directly or
indirectly, to a consumer.
For the purposes of this Notice, a "consumer" is any natural person who resides in
California. However, a consumer does not include persons who are job applicants, or act as
employees, owners, directors, officers, or medical staff members of Orbee or any contractor
or entity that does business with Orbee, or any persons whose information is collected and
used for purposes of having an emergency contact or to administer benefits for any of those
persons.
Categories of Personal Information We Collect
The types of personal information Orbee collects about consumers depends on the services we
provide, and the different purposes we have for that information.
We share consumers' personal information with our own service providers and subcontractors
that provide services to us and process personal information on our behalf.
We disclose personal information as needed to comply with applicable law, legal process, to
cooperate with law enforcement, and to make and defend legal claims.
We may also share personal information about consumers with third parties in connection with
the sale or transfer of some or all of our assets, including personal information, in
connection with merger, acquisition, reorganization, sale of assets, or bankruptcy of Orbee.
The following are the categories of personal information we may have collected in the last
12 months, information we currently collect, and information we may collect in the future.
Each category includes (1) plain language descriptions of the type of information we collect;
(2) common examples of the information; (3) the sources from where or from whom the
information was collected; (4) our business purposes for collecting the information; and (5)
third parties who we share the information with.
Contact Information
Description: Information that helps specifically identify a natural person.
Examples: Consumer name, title, age, address, ZIP codes, email address, user ID number, social media accounts/names.
Sources: Directly from you; dealer businesses that you direct to share information with us; our service providers who collect information on behalf of dealer businesses.
Business Purposes: account maintenance; advertising services; auditing consumer interactions; customer data management, protection, security; customer service; de-bugging and repair of data, information, and systems; detecting and protecting against fraud, security threats and incidents; improving dealer business websites and services; marketing research; marketing services; performing contract services on behalf of a dealer or service provider partner; quality assurance; sales support; short term use for customized user experience on websites.
Third Parties: Not applicable.
Online Activity
Description: Information about where, why, and how consumers interact with dealer business websites and online properties.
Examples: Browsing history data, cookie data, consumer interaction with websites and advertisements, consumer Internet/electronic network activity, geolocation, IP addresses, search queries, social media activity.
Sources: Directly from you; your browser or device; cookie data.
Business Purposes: account maintenance; advertising services; auditing consumer interactions; customer data management, protection, security; customer service; de-bugging and repair of data, information, and systems; detecting and protecting against fraud, security threats and incidents; improving dealer business websites and services; marketing research; marketing services; performing contract services on behalf of a dealer or service provider partner; quality assurance; sales support; short term use for customized user experience on websites.
Third Parties: Not applicable.
Commercial Information
Description: Information about vehicles and services you have purchased or are considering.
Examples: Incentive offers accepted or requested by consumers; ownership records; vehicles or vehicle warranty services purchased, obtained, or considered.
Sources: Directly from you; dealer businesses that you direct to share information with us; our service providers who collect information on behalf of dealer businesses.
Business Purposes: account maintenance; advertising services; auditing consumer interactions; customer data management, protection, security; customer service; de-bugging and repair of data, information, and systems; detecting and protecting against fraud, security threats and incidents; improving dealer business websites and services; marketing research; marketing services; performing contract services on behalf of a dealer or service provider partner; quality assurance; sales support; short term use for customized user experience on websites.
Third Parties: Not applicable.
Consumer Background Information
Description: Demographic information about particular consumers.
Examples: Education, employment information, professional information.
Sources: Directly from you; dealer businesses that you direct to share information with us; our service providers who collect information on behalf of dealer businesses.
Business Purposes: account maintenance; advertising services; auditing consumer interactions; customer data management, protection, security; customer service; de-bugging and repair of data, information, and systems; detecting and protecting against fraud, security threats and incidents; improving dealer business websites and services; marketing research; marketing services; performing contract services on behalf of a dealer or service provider partner; quality assurance; sales support; short term use for customized user experience on websites.
Third Parties: Not applicable.
Sales of Personal Information
We do not sell personal information that has been shared with us, nor have we sold any
personal information in the past 12 months.
We do however share and disclose personal information with our own service providers and
subcontractors as needed in order to perform services that consumers have authorized, and as
our business partners have requested we provide.
In order to perform any requested services, we may have disclosed the following categories
of personal information with our own service providers and subcontractors:
- Contact Information
- Online Activity
- Commercial Information
- Consumer Background Information
Under the Children's Online Privacy Protection Act and the CCPA, we do not collect any
personal information from any person under the age of 16.
None of our services, or our use of any consumer's personal information is directed to, or
meant for persons under the age of 16. We do not knowingly collect or solicit personal
information from persons under 16 years of age. We will not collect, sell, or share any
information about a consumer under the age of 16 without prior affirmative authorization.
Your Rights Under the CCPA
As a California resident, you may have certain rights under the CCPA regarding any personal
information we may have collected about you. This section of the Notice explains those
rights, and any exceptions that may apply to you.
If you are a California resident, please see the following section titled "Making a Verified
Request" if you want to exercise any of your rights under the CCPA.
"Right to Know" Personal Information Collected, Disclosed, or Sold
You may have the right to request that Orbee provides you with information regarding what
information we may have collected, used, disclosed, or sold in the previous 12 months. If you
make such a request, and we can verify your identity, we will provide you the following:
- Specific pieces of personal information we collected about you in the previous 12 months
- Categories of personal information we collected about you in the previous 12 months
- Categories of personal information we either sold or disclosed for a business purpose in the previous 12 months
- Categories of third parties to whom your personal information was sold or disclosed in the previous 12 months
Please keep in mind that giving access to your personal information to the wrong person is a
serious matter that we take very seriously.
Please also note that we may only collect personal information about consumers because we
work with dealership businesses who have collected the information and requested that we, as
service providers, process that information on their behalf according to their instructions.
This includes using your personal information for services that you may have asked them to
perform.
For those reasons, unless we have collected your personal information ourselves (and not just
received them from a dealer business whom you have instructed or authorized to share your
personal information with us), we may deny a request unless we either receive confirmation
from a business dealer that a verified request has been made, or the dealer directly requests
we do so upon verification. In those cases, we will explain why we cannot fulfill your
request.
In any event, you will be required to verify your identity, and you may not make a verified
request to know and access your personal information more than twice in any 12 month period.
If we cannot fulfill a request, we will provide the reason why in our response to you.
"Right to Request Deletion" of Personal Information
You may have the right to request that Orbee delete any personal information that we may have
about you, subject to certain exceptions under the CCPA.
If you make a request to delete your personal information, and we can verify your identity,
we will delete (and direct our service providers and subcontractors to delete) any personal
information we may have about you.
We may deny a request to delete personal information when it is necessary for us to maintain
the personal information, including for the following reasons:
- To complete a transaction for which the personal information was collected, provide a good or service which you requested, or as reasonably anticipated within the context of a business' ongoing business relationship with you, or otherwise perform a contract between the business and you
- To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity
- Debug to identify and repair errors that impair intended functionality
- Any other exceptions under the CCPA
If we deny a request to delete personal information, we will provide the reason why in our
response to you.
When we fulfill a request to delete personal information, we will inform you how we deleted
the personal information, which may be by de-identifying or aggregating the personal
information.
"Right to Opt-Out" of the Sale of Personal Information
We do not sell personal information to third parties. If this changes in the future, we will
give notice of updates to our Privacy Policy and this Notice, and you will have the right at
any time to direct Orbee to stop selling some or all of your personal information to third
parties.
The right to opt-out is separate from any direct marketing or advertising communications
which dealer businesses request we send to you.
You do not need to submit a request to opt-out for any personal information which has been
collected before this Notice goes into effect; you are considered to have automatically
opted-out from the sale of any this personal information.
If you would like to opt-out of the sale of some or all of your personal information by
dealer businesses to third parties, you should submit a verified request to the dealer who
you collected your personal information.
If we are the service provider who assists any dealer business to fulfill a consumer's
request to opt-out of the sale of personal information, we will provide you a webform for
submitting your request, as well as instructions for any alternate methods for opting-out.
Similarly, if you have already opted-out of the sale of your personal information by a dealer
business, and we are the service provider who assists a dealer business to fulfill a
transaction where the sale of your personal information is required as a condition of
completing the transaction, we will send you notice of this with instructions on how to
opt-in.
Any authorized agents who make a request to opt-out on your behalf will be asked to submit
written proof that you have authorized the agent to make the request.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising any of your
privacy rights under the CCPA. If you are a California consumer, this means Orbee will not
discriminate against you for exercising any of your rights described in this Notice.
This means that we will not deny you goods or services, charge you different prices or rates
for goods or services (including by offering discounts or charging penalties), provide you
with a different level of goods or services to you, or suggest that you may receive a
different price or rate for goods or services or a different level or quality of goods or
services.
We do not offer any financial incentives or differences in services for retaining your
personal information.
Making a Verified Request
Effective January 1, 2020, if you are a California resident and would like to exercise any of
your rights under the CCPA regarding your personal information, you may make a request by
calling us at (855) 949-2049, or by emailing us at
privacy@orbee.com.
Please keep in mind that we need to verify your identity before we can process any request.
We will not process any request to know or access personal information, or to delete any
personal information, unless we confirm that the personal information relates to you.
Similarly, if we have a good-faith, reasonable, and documented belief that a request to
opt-out is fraudulent, we may deny the request and explain the reason why.
To verify your identity, we will ask you to provide personal information so that we can match
you with any records we may have collected. We will only use your personal information in
connection with your request and to comply with your request.
You do not need to have an account with us in order to make a verified request, but if you
do, we may require you to submit your request through your account.
In any case, in order to verify your identity, we will ask you provide, at a minimum: your
full name; email address; and phone number or mailing address. In the alternative, we may
ask you to verify your identity through an independent third-party service.
Depending on the nature of the request you make, or if we suspect fraudulent or malicious
activity in connection with a request, we may ask you to provide additional information as
part of our verification process.
We may deny your request if we cannot verify your identity and will inform you of that fact.
If we can verify your identity, we will respond to your request within 45 days. However, we
may require an additional period of time to process a request in certain circumstances. If
an extension of time is needed, we will let you know within 45 days after receiving your
request and the reason why the extension is needed.
Authorized Agents
You have the option to designate an authorized agent to submit a verified request on your
behalf. However, we will deny any request from any agent unless they have been registered
with the California Secretary of State, have your written permission to make a request, or
have a valid power of attorney pursuant to California Probate Code. We may require that you
verify your identity with us directly, and we may need to contact you directly to verify the
request.
If you are an agent of a California consumer, we will deny any request if you cannot submit
written proof that you have been authorized to act on behalf of a consumer.
Contact Us
If you have any questions or concerns about this Notice, our privacy practices, want to make
any request under this Notice, or if you are a consumer with a disability and would like to
receive a copy of this Notice in an alternative format, please contact us by calling
(855) 949-2049 or send us an email at
privacy@orbee.com.