CXAUTO 2023 delivers a program that provides immediate resources embracing collaborative exchange with a future-driven CX roadmap leveraging data-based care strategies, a customer-centric culture, and the latest technologies that strike a balance between customer retention and attracting new customers with innovative products and business models.
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CX Auto 2023
CXAUTO 2023 delivers a program that provides immediate resources embracing collaborative exchange with a future-driven CX roadmap leveraging data-based care strategies, a customer-centric culture, and the latest technologies that strike a balance between customer retention and attracting new customers with innovative products and business models.
Speaking sessions
Real World Dealership CX Strategies & Insights
In today's highly competitive digital landscape, customer experience (CX) has emerged as a critical differentiator for dealership success. Our panel of accomplished dealership CX leaders will discuss their experiences, insights, and challenges in elevating the customer journey within their dealership group. We will cover innovative approaches to create seamless experiences, foster long-lasting relationships, and how they have turned their dealerships into a customer-centric hub. Discover their successes by integrating cutting-edge technology, leveraging data analytics, and implementing personalized experiences to boost customer satisfaction and drive loyalty. Speakers: LeeAnn Gehrs, Vice President Customer Engagement Center of Holman, Leah Webb, Vice President of Marketing at Foundation Automotive; and Atul Patel, Co-Founder and CEO of Orbee.
The New Auto Industry: Innovation Meets Investments
The trio discusses the secret sauce of creating a collaborative match between product innovators and investors. They will discuss the due diligence journey Holman took to transition from customer to investor in order to fully leverage the latest data technologies to develop powerful CX processes and products. Speakers: Bill Cariss, President & CEO of Holman Strategic Ventures; Ron Frey, Principal at RL Frey; and Atul Patel, Co-Founder & CEO of Orbee.
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