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Fullpath Integration

Fullpath is a Customer Data and Experience Platform (CDXP). Fullpath helps dealers harness their first-party data to bring the 1:1 dealership experience into the modern era and build valuable, lasting relationships with their customers.

Key features of Orbee's Fullpath integration

Facilitates seamless integration with Fullpath's chat and trade-in tools

Applies custom segmentation to enhance Fullpath's chat and trade-in functionalities

Optimizes lead generation and conversion with personalized experiences

Boosts conversion rates through personalized experiences via Fullpath's chat and trade-in tools

Fullpath Integration Overview

To begin the integration process, Orbee provides account information to Fullpath. Once Fullpath confirms that the account information has been connected, Orbee verifies the connection and implements custom segmentation.

Custom segmentation allows Orbee to apply specific data points to Fullpath's tools on the website, such as the chat tool and trade-in tool. By segmenting data from the digital retailing tools, Orbee can gather a more comprehensive view of the shopper journey and identity resolution.

With this integration, Orbee can provide more personalized experiences for shoppers on the dealer's website. By leveraging Fullpath's tools and Orbee's customer data, dealers can better understand the needs and preferences of their customers, leading to more effective lead generation and conversion. Overall, Orbee's Fullpath SDK integration is a powerful tool that can help dealers optimize their digital retailing strategy and improve their overall performance.

Fullpath Segments

Segment Name Description Chat Widget Opened A shopper opens the interactive Chat widget on the website to explore options or information. Chat Widget Closed A shopper closes the Chat widget after viewing or interacting with it. Chat Contact Us Form Opened A shopper initiates contact by opening the 'Contact Us' form within the Chat widget. Chat Conversion (Contact Us Form Submitted) A shopper completes and submits the 'Contact Us' form, indicating interest or inquiry. Chat Confirm Availability Form Opened A shopper checks vehicle availability by opening the 'Confirm Availability' form. Chat Conversion (Availability Confirmed) A shopper confirms interest in a vehicle's availability by submitting the form. Chat Trade-In Form Opened A shopper begins the process of trading in a vehicle by opening the trade-in form. Chat Trade-In Form: Step #1 Completed A shopper completes the first step of the trade-in process by selecting their vehicle. Chat Trade-In Form: Step #2 Completed A shopper provides details about their vehicle in the second step of the trade-in process. Chat Trade-In Form: Step #3 Completed A shopper selects their vehicle's condition in the third step of the trade-in process. Chat Conversion (Trade-In Estimate) A shopper submits the trade-in form, completing the process for a vehicle trade-in estimate. Chat Test Drive Form Opened A shopper expresses interest in test driving a vehicle by opening the test drive form. Chat Conversion (Test Drive Confirmed) A shopper confirms a test drive appointment by submitting the test drive form. Chat Appointment Form Opened A shopper looks to schedule a dealership appointment by opening the appointment form. Chat Conversion (Appointment Confirmed) A shopper confirms an appointment with the dealership by submitting the form. Chat Directions Opened A shopper seeks directions to the dealership by opening the directions option. Chat Conversion (Directions Sent) A shopper requests directions to the dealership, completing the action within the widget.

Details
Category
Chat / Messaging
Data Flow
In and Out
Integration Method
API
SFTP
Plugin
Event Sync
S3
Manual Upload
Authenticom
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