Product Update

Trigger Chat to Open From Email or Ad Click

Launched on:
March 7, 2024

Users now have the ability to trigger chat widgets to open automatically on their website with clicks from marketing emails or advertising CTA links. This enhances shopper convenience and maintains a seamless experience as customers progress through the buying journey. 

For dealerships that have designed their website to funnel shoppers through their chat providers, this feature is game changing and offers a more consistent experience no matter where a shopper visits your website from.

Currently, CarNow stands as the sole chat tool supporting this feature. However, fueled by growing user interest, we are actively pursuing other chat vendors we are integrated with to support this feature to offer dealerships greater flexibility and choice. 

Contact your Customer Success Manager or email to try out this feature on your next marketing email or advertising campaign.

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