Track customer type through first-party data to distinguish between sales shoppers, service shoppers, and combination shoppers. Forecast service request based on tracked form submissions to reduce bottlenecked services and delays.
Compare shopper and inventory data to ensure the right number of parts is always on hand. Use data-produced results to gauge when an increase in specific service requests are expected and when to predict scale backs for distinct vehicles. Make sure to stay one step ahead on all customer needs with updated service department data.